FAQs

I’m typing in my correct login details but the screen seems to be stuck in a loop...

If you can't log in to the site, the registration page is returning in a loop or the registration page is becoming stuck and you know that you are using your correct email address and password, this could be an issue that is caused by your browser refusing to accept the per-session cookies the site needs to place on your computer whilst you are logged in.

These cookies are harmless, and are deleted as soon as you leave the site. To resolve this problem you need to activate the per-session cookies feature within your web browser’s internet security section. This will allow you to utilize the auto-login feature so you do not need to enter your member name and password every time you visit the site. You will also have to enable the stored cookies.

If you were using the site previously without trouble this error could now be occurring if you have recently upgraded your web browser, or have changed your internet security level settings.

The following guide should be able to assist you:

If you are using Internet Explorer 5.5 or earlier you should be able to change your cookie settings via the Internet Options icon in Control Panel. You can find control panel under settings in your Start Menu. In Internet Options go to the Security tab, then select Custom Level. A window with a list of options and checkboxes next to the options will appear. Scroll down the list till you find 'Allow Cookies' and change the settings.

-Internet Explorer 6.0-

If you are using any other browser, i.e. Netscape or AOL, please check their respective home pages for further details.

The newest version of Internet Explorer (6.0) has advanced cookie management. In order to use this website you will need to adjust the Privacy Settings. If you go to the Internet Options icon in Control Panel (found through Start Menu, Settings, Control Panel). Then select the Privacy tab, you need to adjust the scroll bar to at least Medium-High, then apply and OK the settings. You should now be able to login and navigate without difficulty.

If this FAQ does not answer your question, please submit your query to our dedicated support team

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